At Tech Jhuli, we want every purchase to be a positive experience. We understand that sometimes a product may arrive damaged, defective, incorrect, or different from what you reasonably expected.

Our Refund & Return Policy explains when a return or refund may be requested and how we handle such situations.

1. When Can You Request a Return?

A return request may be considered when:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect or significant functional issue.
• The product received is materially different from the product ordered.
• The product qualifies for return under a specific product listing or promotional condition.

Eligibility may vary depending on the nature of the product.

2. Items That May Not Be Eligible

Certain products may not be eligible for return due to their nature, hygiene considerations, usage, or supplier/manufacturer restrictions.

A return may also be rejected where damage or malfunction appears to have resulted from:

• Accidental damage
• Misuse or improper handling
• Liquid or moisture damage
• Unauthorized modification or repair
• Physical damage caused after delivery
• Normal wear and tear
• Failure to follow product instructions

3. Report an Issue Promptly

If there is a problem with your order, please contact us as soon as possible after receiving the product.

When contacting us, please provide:

• Order number
• Customer name and phone number
• Product name
• Description of the issue
• Relevant photos or videos where appropriate

This information helps our team understand the situation and resolve it more efficiently.

4. Return Assessment

Once we receive your return request, our team may review the order details and available evidence.

Depending on the situation, we may ask for photos, videos, or additional information before approving a return.

If the return is approved, we will provide the relevant return instructions.

5. Product Condition

For eligible returns, the product should generally be returned in reasonable condition with its original packaging, accessories, manuals, and other included items, where applicable.

Products that have been significantly used, altered, damaged, or returned without essential components may not qualify for a refund or replacement.

6. Refund Options

Depending on the circumstances and product availability, an approved claim may be resolved through:

• Product replacement
• Exchange with an equivalent product
• Refund of the eligible purchase amount

The available resolution may depend on the nature of the issue, product availability, and applicable terms.

7. Refund Processing

Once a refund has been approved, processing time may vary depending on the payment method and relevant financial service provider.

For payments made through bKash, Nagad, bank payment, or other electronic methods, the refund may be processed through an appropriate payment channel.

For Cash on Delivery orders, refund arrangements will be discussed with the customer based on the circumstances.

8. Delivery Charges

Where a return is approved because Tech Jhuli sent an incorrect product or the product arrived with a verified defect or damage attributable to our side, we will make reasonable arrangements regarding the applicable return or delivery costs.

For returns arising from customer preference, incorrect information supplied by the customer, or circumstances outside Tech Jhuli’s responsibility, applicable delivery or return costs may be the customer’s responsibility.

9. Change of Mind

We encourage customers to review product descriptions, specifications, images, compatibility information, and other available details before placing an order.

A simple change of mind does not automatically qualify a product for return or refund, particularly where the product has been opened, used, or falls under a category with specific return restrictions.

10. Warranty Claims

Some products may come with a manufacturer or seller warranty.

Where a product is covered by warranty, the issue may be handled according to the applicable warranty terms rather than through a standard return or refund.

11. Our Commitment

We believe that resolving a problem properly is just as important as making a sale.

If something goes wrong with your order, please contact us. Our team will review the situation fairly and work toward a reasonable solution based on the product, circumstances, and applicable policy.

Contact Us

For return or refund assistance:

Tech Jhuli
Jashore, Bangladesh
Phone: +880 1845-613768
Email: support@techjhuli.com